TOURISM CRISIS MANAGEMENT
- To provide assistance for tourism and hospitality organizations/destinations to be prepared when challenged with catastrophic events.
- To identify best planning practices for extraordinary events that might disrupt normal business operations.
- To provide training for tourism and hospitality organizations/destinations to become prepared for catastrophic events.
- Tourism crisis management planning for local, state, and national agencies
- Visitor attitudes and behaviors associated with tourism crisis
- Best practices for crisis planning, preparedness, response, and recovery issues
- Best practices in tourism crisis communication
- Crisis reduction, readiness, response and recovery efforts from natural-and human-induced disasters
- Impacts of crisis events on visitors, industry personnel, destination image, and economic well-being of communities
- Tourism Crisis Management Institute: Center for Tourism Research & Development (2007-2012)
- Identifying the Factors that Influence the Evacuation Decisions of Florida Tourists when Hurricanes Strike (2009)
- Review of Florida State Parks Emergency Action Component Plans (2009)
- Analysis of State Tourism Organizations (STOs) Tourism Crisis Plans (2009)
- Crisis Preparedness in the U.S. Tourism Industry (2008)
- Florida CVB/TDC Tourism Crisis Plan Evaluation (2008)
- Hurricanes, Coastal Tourism and Visitor Displacement in Florida (2003)
- Wildfires and Tourist Behaviors in Florida (2001)
- Graduate Student Research
- Sample Reports
Dr. Pennington-Gray’s research in tourism crisis management uses an integrated systems approach to understanding how crisis impacts both the destination and the tourist. Her focus has been on working with the supply-side of the industry to train and educate the different sectors on best practices in tourism crisis management planning. Her research has been on understanding the current state of affairs in various sectors in the industry’s planning and preparedness. Currently, she leads the Tourism Crisis Management Institute which was established in 2007 within the Eric Friedheim Tourism Institute. The aim of the Institute is to assist the tourism industry in developing comprehensive tourism crisis management initiatives with respect to crisis reduction, readiness, response and recovery.
- Effects of the 1998 natural disasters on Florida tourism (Amanda Heyder, M.S. Research: 2001)
- Crime and Florida's tourists (Susan Schiebler, M.S. Research: 1995)
- Japanese travel agents’ attitudes toward Florida after a series of tourist criminal victimizations (Su-Yu Wu, M.S. Research: 1995)
- Graduate Student Research (All Program Areas)